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Set Up User Feedback

When a user experiences an error, Sentry provides the ability to collect additional feedback. You can collect feedback according to the method supported by the SDK.

Crash-Report Modal

Our embeddable, JavaScript-based, Crash-Report modal is useful when you would typically render a plain error page (the classic 500.html) on your website.

To collect feedback, the Crash-Report modal requests and collects the user's name, email address, and a description of what occurred. When feedback is provided, Sentry pairs the feedback with the original event, giving you additional insights into issues.

The screenshot below provides an example of the Crash-Report modal, though yours may differ depending on your customization:

An example of a Crash-Report modal with text boxes for user name, email, and additional details about the break.

Integration

The modal authenticates with your public

DSNThe Data Source Name (DSN) key tells the Sentry SDK where to send events, ensuring they go to the right project.
, then passes in the Event ID that was generated on your backend.

Make sure you've got the JavaScript SDK available:

Copied
<script
  src="https://browser.sentry-cdn.com/7.85.0/bundle.min.js"
  integrity="sha384-F+cRwjMKGw4hzbZVKBAz1HGRwAk2Xa6dC3lxWG+ldft2aTaNu0sYDAUdfIF18nXv"
  crossorigin="anonymous"
></script>

You'll then need to call showReportDialog and pass in the generated event ID. This event ID is returned from all calls to capture_event and capture_exception. There is also a function called last_event_id that returns the ID of the most recently sent event.

Copied
<script>
  Sentry.init({ dsn: "https://examplePublicKey@o0.ingest.sentry.io/0" });
  Sentry.showReportDialog({
    eventId: "{{ event_id }}",
  });
</script>
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Package:
pypi:sentry-sdk
Version:
1.38.0
Repository:
https://github.com/getsentry/sentry-python
API Documentation:
https://getsentry.github.io/sentry-python/