incident.io

The incident.io Sentry integration supports Sentry exceptions as incident attachments and can manage Sentry resources from within incident.io.

This integration is maintained and supported by the company that created it. For more details, check out our Integration Platform documentation.

Install

The preferred way to install the incident.io integration is by sharing a Sentry link in your active incident Slack channel, which prompts you to add the integration:

Prompt to add incident.io integration in Slack.

To add the incident.io integration in sentry.io, navigate to Settings > Integrations > incident.io and click "Install":

incident.io integration installed

Issue Linking

Issue linking allows you to attach Sentry issues to existing incidents. Issue linking can be accomplished in Slack or within sentry.io.

In Slack

To attach a Sentry issue to an incident in Slack, share a link to the Sentry issue and click "Yes, attach it" when prompted:

Prompt to attach Sentry issue to incident in Slack

The Sentry issue is now attached to the incident:

Incident with Sentry issue attached

In sentry.io

To attach a Sentry issue to an incident in sentry.io, navigate to a specific Sentry issue and find the "Linked Issues" section on the right panel. Click "Link incident.io issue" and select your active incident from the dropdown:

incident.io issue link modal in sentry.io

Issue Sync

The incident's Slack channel will be updated with attached Sentry issue comments, edited comments, and when the Sentry issue is resolved:

Synced comments from Sentry on an incident in Slack

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