Troubleshooting

If you need help managing transactions, you can read more here. If you need additional help, you can ask on GitHub. Customers on a paid plan may also contact support.

Currently, every tag has a maximum character limit of 200 characters. Tags over the 200 character limit will become truncated, losing potentially important information. To retain this data, you can split data over several tags instead.

For example, a 200+ character tagged request:

https://empowerplant.io/api/0/projects/ep/setup_form/?user_id=314159265358979323846264338327&tracking_id=EasyAsABC123OrSimpleAsDoReMi&product_name=PlantToHumanTranslator&product_id=161803398874989484820458683436563811772030917980576

The 200+ character request above will become truncated to:

https://empowerplant.io/api/0/projects/ep/setup_form/?user_id=314159265358979323846264338327&tracking_id=EasyAsABC123OrSimpleAsDoReMi&product_name=PlantToHumanTranslator&product_id=1618033988749894848

Help improve this content
Our documentation is open source and available on GitHub. Your contributions are welcome, whether fixing a typo (drat!) or suggesting an update ("yeah, this would be better").