Troubleshooting

Learn how to troubleshoot your SDK setup.

Why was my tag value truncated?

Currently, every tag has a maximum character limit of 200 characters. Tags over the 200 character limit will become truncated, losing potentially important information. To retain this data, you can split data over several tags instead.

For example, a 200+ character tagged request:

https://empowerplant.io/api/0/projects/ep/setup_form/?user_id=314159265358979323846264338327&tracking_id=EasyAsABC123OrSimpleAsDoReMi&product_name=PlantToHumanTranslator&product_id=161803398874989484820458683436563811772030917980576

The 200+ character request above will become truncated to:

https://empowerplant.io/api/0/projects/ep/setup_form/?user_id=314159265358979323846264338327&tracking_id=EasyAsABC123OrSimpleAsDoReMi&product_name=PlantToHumanTranslator&product_id=1618033988749894848

Why am I not seeing any profiling data?

If you don't see any profiling data in sentry.io, you can try the following:

  • Ensure that Tracing is enabled.
  • Ensure that the automatic instrumentation is sending performance data to Sentry by going to the Performance page in sentry.io.
  • If the automatic instrumentation is not sending performance data, try using custom instrumentation.
  • Enable debug mode in the SDK and check the logs.

Profiles for multi-threaded servers like puma might not capture frames correctly when async I/O is happening. This is a limitation of stackprof.

Why aren't recurring job errors showing up on my monitor details page?

You may not have linked errors to your monitor.

Why am I not receiving alerts when my monitor fails?

You may not have set up alerts for your monitor.

What is the crons data retention policy for check-ins?

Our current data retention policy is 90 days.

Do you support a monitor schedule with a six-field crontab expression?

Currently, we only support crontab expressions with five fields.

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